Complaint management software is a system that enables end users to receive, reply, and resolve customer complaints by using multichannel capabilities, innovative reporting functionalities, and cross-functional collaboration. Monitoring the frequency of complaints by customers and the respective solutions proposed for those complaints aid managers to understand and further develop the product quality. In addition, this software streamlines complaint management processes and decreases costs by improving the response as well as closure times.
The need to protect brand reputation coupled with increase in customer satisfaction and surge in need to automate workflow & streamline complaint management operations are the key factors that drive the growth of the global complaint management software market.
In addition, the growth of the market is driven by increase in adoption of customer-centric strategies and rise in awareness about the benefits offered by complaint management software. However, insufficient useful data to resolve customer complaints is expected to hinder the complaint management software market growth. On the contrary, integration of new technologies such as AI, and NLP in complaint management software is expected to provide lucrative opportunities for the market growth in the coming years.
The global complaint management software market is segmented into component, type, deployment, industry vertical, and region. On the basis of component, the market is bifurcated into software and service. Depending on type, it is categorized into integrated and stand-alone types. As per deployment, it is classified into cloud and on-premise segments. By industry vertical, it is fragmented into BFSI, retail, government & public sector, IT & telecom, hospitality, healthcare, and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The report analyzes the profiles of key players operating in the market. These include AssurX, Inc., Equiniti, ETQ, LLC, Freshworks Inc., MasterControl, Inc., Oracle Corporation, Quantivate, LLC, Salesforce.com, Inc., Sparta Systems, Inc., Zendesk, Inc., and Zoho Corporation Pvt. Ltd.
KEY BENEFITS FOR STAKEHOLDERS
• The study provides an in-depth analysis of the global complaint management software market along with the current & future trends to elucidate the imminent investment pockets.
• Information about key drivers, restrains, and opportunities and their impact analyses on the market size is provided in the report.
• Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
• The quantitative analysis of the global complaint management software market from 2018 to 2026 is provided to determine the market potential.
KEY MARKET SEGMENTS
By Component
• Software
• Services
By Type
• Integrated
• Standalone
By Deployment
• Cloud
• On-premise
By Industry Vertical
• BFSI
• Retail
• Government & Public Sector
• IT & Telecom
• Hospitality
• Healthcare
• Others
BY REGION
• North America
o U.S.
o Canada
o Mexico
• Europe
o UK
o Germany
o France
o Rest of Europe
• Asia-Pacific
o China
o India
o Japan
o Australia
o Rest of Asia-Pacific
• LAMEA
o Latin America
o Middle East
o Africa
KEY MARKET PLAYERS
• AssurX, Inc.
• Equiniti
• ETQ, LLC
• Freshworks Inc.
• MasterControl, Inc.
• Oracle Corporation
• Quantivate, LLC
• Salesforce.com, Inc.
• Sparta Systems, Inc.
• Zendesk, Inc.
• Zoho Corporation Pvt. Ltd.
Chapter 1: Introduction
1.1. Report Description
1.2. Key Benefits For Stakeholders
1.3. Key Market Segments
1.4. Research Methodology
1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools & Models
Chapter 2: Executive Summary
2.1. Key Findings
2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets
2.2. Cxo Perspective
Chapter 3: Market Overview
3.1. Market Definition And Scope
3.2. Porter’S Five Forces Analysis
3.3. Value Chain Analysis
3.4. Market Evolution / Industry Roadmap
3.5. Patent Analysis
3.5.1. By Region (2004-2018)
3.5.2. By Applicant
3.6. Case Studies
3.6.1. Case Study 01
3.6.2. Case Study 02
3.7. Market Dynamics
3.7.1. Drivers
3.7.1.1. The Need To Protect Brand Reputation And Increase Customer Satisfaction
3.7.1.2. Increase In Need Of Automated Workflow And Streamline Complaint Management Operations
3.7.1.3. Rise In Adoption Of Customer-Centric Strategies And Increase In Awareness About The Benefits Of Complaint Management Software
3.7.2. Restraints
3.7.2.1. Insufficient Useful Data To Resolve Customer Complaints
3.7.3. Opportunity
3.7.3.1. Integration Of New Technologies Such As Ai, And Nlp In Complaint Management Software
Chapter 4: Complaint Management Software Market, By Component
4.1. Overview
4.2. Software
4.2.1. Key Market Trends, Growth Factors, And Opportunities
4.2.2. Market Size And Forecast, By Region
4.2.3. Market Analysis, By Region
4.3. Service
4.3.1. Key Market Trends, Growth Factors, And Opportunities
4.3.2. Market Size And Forecast, By Region
4.3.3. Market Analysis, By Region
Chapter 5: Complaint Management Software Market, By Type
5.1. Overview
5.2. Integrated
5.2.1. Key Market Trends, Growth Factors, And Opportunities
5.2.2. Market Size And Forecast, By Region
5.2.3. Market Analysis, By Region
5.3. Stand-Alone
5.3.1. Key Market Trends, Growth Factors, And Opportunities
5.3.2. Market Size And Forecast, By Region
5.3.3. Market Analysis, By Region
Chapter 6: Complaint Management Software Market, By Deployment
6.1. Overview
6.2. On Premise
6.2.1. Key Market Trends, Growth Factors, And Opportunities
6.2.2. Market Size And Forecast, By Region
6.2.3. Market Analysis, By Region
6.3. Cloud
6.3.1. Key Market Trends, Growth Factors, And Opportunities
6.3.2. Market Size And Forecast, By Region
6.3.3. Market Analysis, By Region
Chapter 7: Complaint Management Software Market, By Industry Vertical
7.1. Overview
7.2. Bfsi
7.2.1. Key Market Trends, Growth Factors, And Opportunities
7.2.2. Market Size And Forecast, By Region
7.2.3. Market Analysis, By Region
7.3. Retail
7.3.1. Key Market Trends, Growth Factors, And Opportunities
7.3.2. Market Size And Forecast, By Region
7.3.3. Market Analysis, By Region
7.4. Government & Public Sector
7.4.1. Key Market Trends, Growth Factors, And Opportunities
7.4.2. Market Size And Forecast, By Region
7.4.3. Market Analysis, By Region
7.5. It & Telecom
7.5.1. Key Market Trends, Growth Factors, And Opportunities
7.5.2. Market Size And Forecast, By Region
7.5.3. Market Analysis, By Region
7.6. Hospitality
7.6.1. Key Market Trends, Growth Factors, And Opportunities
7.6.2. Market Size And Forecast, By Region
7.6.3. Market Analysis, By Region
7.7. Healthcare
7.7.1. Key Market Trends, Growth Factors, And Opportunities
7.7.2. Market Size And Forecast, By Region
7.7.3. Market Analysis, By Region
7.8. Others
7.8.1. Key Market Trends, Growth Factors, And Opportunities
7.8.2. Market Size And Forecast, By Region
7.8.3. Market Analysis, By Region
Chapter 8: Complaint Management Software Market, By Region
8.1. Overview
8.2. North America
8.2.1. Key Market Trends, Growth Factors And Opportunities
8.2.2. Market Size And Forecast, By Component
8.2.3. Market Size And Forecast, By Type
8.2.4. Market Size And Forecast, By Deployment
8.2.5. Market Size And Forecast, By Industry Vertical
8.2.6. Market Analysis By Country
8.2.6.1. U.S.
8.2.6.1.1. Market Size And Forecast, By Component
8.2.6.1.2. Market Size And Forecast, By Type
8.2.6.1.3. Market Size And Forecast, By Deployment
8.2.6.1.4. Market Size And Forecast, By Industry Vertical
8.2.6.2. Canada
8.2.6.2.1. Market Size And Forecast, By Component
8.2.6.2.2. Market Size And Forecast, By Type
8.2.6.2.3. Market Size And Forecast, By Deployment
8.2.6.2.4. Market Size And Forecast, By Industry Vertical
8.2.6.3. Mexico
8.2.6.3.1. Market Size And Forecast, By Component
8.2.6.3.2. Market Size And Forecast, By Type
8.2.6.3.3. Market Size And Forecast, By Deployment
8.2.6.3.4. Market Size And Forecast, By Industry Vertical
8.3. Europe
8.3.1. Key Market Trends, Growth Factors And Opportunities
8.3.2. Market Size And Forecast, By Component
8.3.3. Market Size And Forecast, By Type
8.3.4. Market Size And Forecast, By Deployment
8.3.5. Market Size And Forecast, By Industry Vertical
8.3.6. Market Analysis By Country
8.3.6.1. Uk
8.3.6.1.1. Market Size And Forecast, By Component
8.3.6.1.2. Market Size And Forecast, By Type
8.3.6.1.3. Market Size And Forecast, By Deployment
8.3.6.1.4. Market Size And Forecast, By Industry Vertical
8.3.6.2. Germany
8.3.6.2.1. Market Size And Forecast, By Component
8.3.6.2.2. Market Size And Forecast, By Type
8.3.6.2.3. Market Size And Forecast, By Deployment
8.3.6.2.4. Market Size And Forecast, By Industry Vertical
8.3.6.3. France
8.3.6.3.1. Market Size And Forecast, By Component
8.3.6.3.2. Market Size And Forecast, By Type
8.3.6.3.3. Market Size And Forecast, By Deployment
8.3.6.3.4. Market Size And Forecast, By Industry Vertical
8.3.6.4. Rest Of Europe
8.3.6.4.1. Market Size And Forecast, By Component
8.3.6.4.2. Market Size And Forecast, By Type
8.3.6.4.3. Market Size And Forecast, By Deployment
8.3.6.4.4. Market Size And Forecast, By Industry Vertical
8.4. Asia-Pacific
8.4.1. Key Market Trends, Growth Factors And Opportunities
8.4.2. Market Size And Forecast, By Component
8.4.3. Market Size And Forecast, By Type
8.4.4. Market Size And Forecast, By Deployment
8.4.5. Market Size And Forecast, By Industry Vertical
8.4.6. Market Analysis By Country
8.4.6.1. China
8.4.6.1.1. Market Size And Forecast, By Component
8.4.6.1.2. Market Size And Forecast, By Type
8.4.6.1.3. Market Size And Forecast, By Deployment
8.4.6.1.4. Market Size And Forecast, By Industry Vertical
8.4.6.2. India
8.4.6.2.1. Market Size And Forecast, By Component
8.4.6.2.2. Market Size And Forecast, By Type
8.4.6.2.3. Market Size And Forecast, By Deployment
8.4.6.2.4. Market Size And Forecast, By Industry Vertical
8.4.6.3. Japan
8.4.6.3.1. Market Size And Forecast, By Component
8.4.6.3.2. Market Size And Forecast, By Type
8.4.6.3.3. Market Size And Forecast, By Deployment
8.4.6.3.4. Market Size And Forecast, By Industry Vertical
8.4.6.4. Australia
8.4.6.4.1. Market Size And Forecast, By Component
8.4.6.4.2. Market Size And Forecast, By Type
8.4.6.4.3. Market Size And Forecast, By Deployment
8.4.6.4.4. Market Size And Forecast, By Industry Vertical
8.4.6.5. Rest Of Asia-Pacific
8.4.6.5.1. Market Size And Forecast, By Component
8.4.6.5.2. Market Size And Forecast, By Type
8.4.6.5.3. Market Size And Forecast, By Deployment
8.4.6.5.4. Market Size And Forecast, By Industry Vertical
8.5. Lamea
8.5.1. Key Market Trends, Growth Factors And Opportunities
8.5.2. Market Size And Forecast, By Component
8.5.3. Market Size And Forecast, By Type
8.5.4. Market Size And Forecast, By Deployment
8.5.5. Market Size And Forecast, By Industry Vertical
8.5.6. Market Analysis By Country
8.5.6.1. Latin America
8.5.6.1.1. Market Size And Forecast, By Component
8.5.6.1.2. Market Size And Forecast, By Type
8.5.6.1.3. Market Size And Forecast, By Deployment
8.5.6.1.4. Market Size And Forecast, By Industry Vertical
8.5.6.2. Middle East
8.5.6.2.1. Market Size And Forecast, By Component
8.5.6.2.2. Market Size And Forecast, By Type
8.5.6.2.3. Market Size And Forecast, By Deployment
8.5.6.2.4. Market Size And Forecast, By Industry Vertical
8.5.6.3. Africa
8.5.6.3.1. Market Size And Forecast, By Component
8.5.6.3.2. Market Size And Forecast, By Type
8.5.6.3.3. Market Size And Forecast, By Deployment
8.5.6.3.4. Market Size And Forecast, By Industry Vertical
Chapter 9: Competitive Landscape
9.1. Competitive Dashboard
9.2. Key Developments
9.2.1. New Product Launches
9.2.2. Business Expansions
9.2.3. Partnership
9.2.4. Product Development
9.2.5. Collaboration
9.2.6. Acquisition
9.3. Top Winning Strategies
Chapter 10: Company Profiles
10.1. Assurx, Inc.
10.1.1. Company Overview
10.1.2. Key Executives
10.1.3. Company Snapshot
10.1.4. Product Portfolio
10.1.5. Key Strategic Moves And Developments
10.2. Equiniti
10.2.1. Company Overview
10.2.2. Key Executives
10.2.3. Company Snapshot
10.2.4. Operating Business Segments
10.2.5. Product Portfolio
10.2.6. Business Performance
10.2.7. Key Strategic Moves And Developments
10.3. Etq, Llc
10.3.1. Company Overview
10.3.2. Key Executives
10.3.3. Company Snapshot
10.3.4. Product Portfolio
10.3.5. Key Strategic Moves And Developments
10.4. Freshworks Inc.
10.4.1. Company Overview
10.4.2. Key Executives
10.4.3. Company Snapshot
10.4.4. Product Portfolio
10.4.5. Key Strategic Moves And Developments
10.5. Mastercontrol, Inc.
10.5.1. Company Overview
10.5.2. Key Executives
10.5.3. Company Snapshot
10.5.4. Product Portfolio
10.5.5. Key Strategic Moves And Developments
10.6. Oracle Corporation
10.6.1. Company Overview
10.6.2. Key Executives
10.6.3. Company Snapshot
10.6.4. Operating Business Segments
10.6.5. Product Portfolio
10.6.6. R&D Expenditure
10.6.7. Business Performance
10.6.8. Key Strategic Moves And Developments
10.7. Quantivate, Llc.
10.7.1. Company Overview
10.7.2. Key Executives
10.7.3. Company Snapshot
10.7.4. Product Portfolio
10.7.5. Key Strategic Moves And Developments
10.8. Salesforce.Com, Inc.
10.8.1. Company Overview
10.8.2. Key Executives
10.8.3. Company Snapshot
10.8.4. Product Portfolio
10.8.5. R&D Expenditure
10.8.6. Business Performance
10.8.7. Key Strategic Moves And Developments
10.9. Sparta Systems, Inc.
10.9.1. Company Overview
10.9.2. Key Executives
10.9.3. Company Snapshot
10.9.4. Product Portfolio
10.9.5. Key Strategic Moves And Developments
10.10. Zendesk, Inc.
10.10.1. Company Overview
10.10.2. Key Executives
10.10.3. Company Snapshot
10.10.4. Product Portfolio
10.10.5. R&D Expenditure
10.10.6. Business Performance
10.10.7. Key Strategic Moves And Developments
10.11. Zoho Corporation Pvt. Ltd.
10.11.1. Company Overview
10.11.2. Key Executives
10.11.3. Company Snapshot
10.11.4. Product Portfolio
10.11.5. Key Strategic Moves And Developments
Get your queries resolved from an industry expert.
Design an exclusive study to serve your research needs.
Best quality reports based on various authentic and accurate data findings.
Your personal and confidential information is safe and secure.
Trends Market Research © Copyright 2021. All Rights Reserved.